Helping people with technology

Call us on 01803 416229

Personalised, ongoing support.

There’s more to life than technology! But we do need it in today’s world. Just a few years ago, we would never have thought how much we would need computers and phones for shopping, doctor’s appointments, and talking to family!

Working in collaboration with Ageing Well, NetFriends is a not-for-profit initiative set up to ensure people can use technology confidently and safely. We help people – people with computers, tablets, smart phones, wi-fi and other technology. With home visits or using our safe and carefully selected remote tools, we can help with:

  • Choosing and setting up new devices
  • Digital safety and security
  • Technical problems
  • Digital skills, at your pace
  • Discover real-world activities, save money, and build connections

Being a member of NetFriends means you always have someone to call for help, however small. There are no daft questions!

Working in partnership with:

Stay safe

Get help

Save money

Stay connected

Our Subscription Services









Charged Yearly

Discounted Services








Phone Support 1.5 hrs

Discounted Devices

Discounted Additional Services






Onsite Support x 1

Phone Support 2 hrs

Discounted Devices

Discounted Additional Services





Device Setup x 4 

Onsite Support x 2

Phone Support 3 hrs

Discounted Devices

Discounted Additional Services

What does phone support cover?

You phone us, we support you! We provide over the phone support to you, for technical and usage support enquiries – this is the perfect option for those looking for a quick response, and for issues that generally are not too technical – although we can always escalate to a remote support session if required.

What does discounted devices mean?

We can recommend and provide refurbished or new Computers, Laptops and Tablets at a discounted rate for our Silver and Gold package members.

With this service we will typically assess your needs and recommend a suitable device.

What does online support cover?

Receive a technician’s help remotely, via our online support service.

Here are some examples of how we can support you remotely:

  • Teaching & training for general use of Computers and Tablets – Using File Systems, deleting files, using the internet, keeping your computer up to date.
  • Specific Application/program guidance – How to send emails, how to use your day to day programs and applications
  • Fault Finding & Diagnostics
  • System Security – AntiVirus, Firewalls

What does device setup include?

Ensure your device is setup correctly! Our technicians can set up any new devices you have to your exact needs and specifications, whilst ensuring that you have all neccesary updates and security setup.

They can also install any prefered applications and programs that you may require.

We also specialise in accesibility setup for those who may have difficulties using a computer without visual or auditory aids or equipment.

What are discounted additional services?

Members on the Basic, Standard, Intermediate and Advanced packages will be privvy to discounts to services outside of what is included in their membership. Some of these include:

  • Discounts to additional On-Site and Remote Services outside of the monthly allocation.
  • Device set up discounts

View our pricing below!

Price List

why us? what makes us different?

Here at NetFriends, we understand that to really be “Digitally Included” means, to have not just the right device, but to also understand how to use it, and have confidence in your ability to access the internet, services online, and the programs and applications that are important to you!

Which is why we help to support you with teaching and training, as well as helping you to identify if you have the right device for you.

We also support you on a technical basis to ensure you are digitally safe and secure, troubleshooting and diagnostics for your devices, so you gain peace of mind when it comes to your digital world.


Become a NetFriender!

When people worry about using technology, or struggle to find affordable help, or their family live away, NetFriends volunteers step in. We are a group of patient and friendly people, who take the worry out of technology and open up the digital world for them. According to Lloyds Bank, 11.7 million people in the UK struggle with technology, so we definitely need people who are prepared to help. We treat our volunteers as individuals too. We work in teams with a variety of technical and people skills. So, you don’t need to be a ‘techie’! If you are, that’s great, or you’ve got people organisation skills, brilliant!

Click here for more details, or just call us for a chat on 01803 416229.

NetFriends is a new start-up Community Benefit Society that has wide IT and community experience.

Our aim

is to help people use technology to get connected and stay connected.

According to Lloyds Bank, 11.7 million people in the UK struggle with technology. We want to make sure that everyone has access to help to ensure they are confident, safe, and, perhaps, even enjoy technology.

How can I be involved?

How can you dip your toe in the water? We need people for a variety of roles – remote support, research, on-site support (for normal people), technical support (for techies). All of these roles are flexible to fit around your life. You may be already be helping your community group or charity, or you are a college student or career changer looking for experience, or a stay-at-home parent needing some variety.

Do I need to be an IT techie?

No, no and no! Well, a bit. You should have an interest in technology because this work should be interesting for you. But, seriously, not too unhealthily geeky. At the end of the day, this is about helping people (computers come second). Because technical issues for our clients are more straightforward than in a commercial environment, it’s much more about being patient, persistent and mucking in than being a technical guru. The majority of issues can be sorted by working through things together. And where it is a bit more of a technical conundrum, then we can put you in touch with proper, geeky, (but nice) techies.

Will I need to be trained?

Everyone will need a bit of training initially. It won’t just be the technical stuff. It will focus on creating relationships and helping people learn at their pace. As time goes on we expect that the ‘network of friends’ will be a terrific resources for learning and support.

Can I still do my other volunteering work?

Absolutely! Our focus is on the individual – which includes volunteers. This is a flexible and collaborative approach – so we will work around your other commitments, build on your interests and support you when you want it.

And at the same time to contribute to a real measurable difference to people who are unfailingly grateful for your help. Volunteers are hugely important to us and our objective is to make sure you see NetFriends as a valuable, challenging, and fun way of spending your time.

Partner organisations

We are particularly interested in other community-based organisations who want to explore how we can work together, and ensure their digital strategy makes the connection to the people who need their help. The sheer number of ‘digitally excluded’ requires a collaborative, community-based approach, so this is fundamental to our strategy.

If you are an organisation with a digital strategy where users need to engage with the services you offer, but are struggling to do so, please contact us to discuss how we can work together for you to get the most out of your strategy.

Corporate membership

We aim to ensure NetFriends will be financially sustainable well into the future. As well as carefully managing operational efficiency, we have adopted a spread of funding initiatives, including traditional grant-aid, affordable membership subscriptions, as well as the ability for other organisations with shared interests to invest and own shares in NetFriends.

Corporate membership starts at a very low level and offers members benefits of shared technology and training. Please contact us to find out how we could work together.

Get in touch

Feel free to call us on 01803 416229,  or use our contact form below and we’ll call you back, or send us an email

Contact Form

If you have an account with us, login and use the Tickets button below to send us a ticket from your NetFriends Account Page.


(Logged in Members Only)

We encourage families and friends to make contact with us too!

Other ways to support us.

Did you know that whenever you buy anything online – from your weekly shop to your annual holiday – you could be raising free donations for NetFriends with easyfundraising?

There are over 6,000 shops and sites on board ready to make a donation – including eBay, Argos, John Lewis, ASOS, and M&S – and it won’t cost you a penny extra to help us raise funds.

Click below to find out more!