Phone Support 1.5 hrs
Discounted Additional Services
Onsite Support x 1
Phone Support 2 hrs
Discounted Additional Services
Device Setup x 4
Onsite Support x 2
Phone Support 3 hrs
Discounted Additional Services
You phone us, we support you! We provide over the phone support to you, for technical and usage support enquiries – this is the perfect option for those looking for a quick response, and for issues that generally are not too technical – although we can always escalate to a remote support session if required.
We can recommend and provide refurbished or new Computers, Laptops and Tablets at a discounted rate for our Silver and Gold package members.
With this service we will typically assess your needs and recommend a suitable device.
Receive a technician’s help remotely, via our online support service.
Here are some examples of how we can support you remotely:
- Teaching & training for general use of Computers and Tablets – Using File Systems, deleting files, using the internet, keeping your computer up to date.
- Specific Application/program guidance – How to send emails, how to use your day to day programs and applications
- Fault Finding & Diagnostics
- System Security – AntiVirus, Firewalls
Ensure your device is setup correctly! Our technicians can set up any new devices you have to your exact needs and specifications, whilst ensuring that you have all neccesary updates and security setup.
They can also install any prefered applications and programs that you may require.
We also specialise in accesibility setup for those who may have difficulties using a computer without visual or auditory aids or equipment.
Members on the Basic, Standard, Intermediate and Advanced packages will be privvy to discounts to services outside of what is included in their membership. Some of these include:
- Discounts to additional On-Site and Remote Services outside of the monthly allocation.
- Device set up discounts
View our pricing below!
Here at NetFriends, we understand that to really be “Digitally Included” means, to have not just the right device, but to also understand how to use it, and have confidence in your ability to access the internet, services online, and the programs and applications that are important to you!
Which is why we help to support you with teaching and training, as well as helping you to identify if you have the right device for you.
We also support you on a technical basis to ensure you are digitally safe and secure, troubleshooting and diagnostics for your devices, so you gain peace of mind when it comes to your digital world.
NetFriends is a new start-up Community Benefit Society that has wide IT and community experience.
is to help people use technology to get connected and stay connected.
According to Lloyds Bank, 11.7 million people in the UK struggle with technology. We want to make sure that everyone has access to help to ensure they are confident, safe, and, perhaps, even enjoy technology.
How can I be involved?
How can you dip your toe in the water? We need people for a variety of roles – remote support, research, on-site support (for normal people), technical support (for techies). All of these roles are flexible to fit around your life. You may be already be helping your community group or charity, or you are a college student or career changer looking for experience, or a stay-at-home parent needing some variety.
Do I need to be an IT techie?
No, no and no! Well, a bit. You should have an interest in technology because this work should be interesting for you. But, seriously, not too unhealthily geeky. At the end of the day, this is about helping people (computers come second). Because technical issues for our clients are more straightforward than in a commercial environment, it’s much more about being patient, persistent and mucking in than being a technical guru. The majority of issues can be sorted by working through things together. And where it is a bit more of a technical conundrum, then we can put you in touch with proper, geeky, (but nice) techies.
Will I need to be trained?
Everyone will need a bit of training initially. It won’t just be the technical stuff. It will focus on creating relationships and helping people learn at their pace. As time goes on we expect that the ‘network of friends’ will be a terrific resources for learning and support.
Can I still do my other volunteering work?
Absolutely! Our focus is on the individual – which includes volunteers. This is a flexible and collaborative approach – so we will work around your other commitments, build on your interests and support you when you want it.
And at the same time to contribute to a real measurable difference to people who are unfailingly grateful for your help. Volunteers are hugely important to us and our objective is to make sure you see NetFriends as a valuable, challenging, and fun way of spending your time.
We are particularly interested in other community-based organisations who want to explore how we can work together, and ensure their digital strategy makes the connection to the people who need their help. The sheer number of ‘digitally excluded’ requires a collaborative, community-based approach, so this is fundamental to our strategy.
If you are an organisation with a digital strategy where users need to engage with the services you offer, but are struggling to do so, please contact us to discuss how we can work together for you to get the most out of your strategy.
We aim to ensure NetFriends will be financially sustainable well into the future. As well as carefully managing operational efficiency, we have adopted a spread of funding initiatives, including traditional grant-aid, affordable membership subscriptions, as well as the ability for other organisations with shared interests to invest and own shares in NetFriends.
Corporate membership starts at a very low level and offers members benefits of shared technology and training. Please contact us to find out how we could work together.
If you have an account with us, login and use the Tickets button below to send us a ticket from your NetFriends Account Page.
(Logged in Members Only)
We encourage families and friends to make contact with us too!
Other ways to support us.
Did you know that whenever you buy anything online – from your weekly shop to your annual holiday – you could be raising free donations for NetFriends with easyfundraising?
There are over 6,000 shops and sites on board ready to make a donation – including eBay, Argos, John Lewis, ASOS, Booking.com and M&S – and it won’t cost you a penny extra to help us raise funds.