SOS Download

Allow your IT admin to access this computer

Step 1

Choose the correct download option from the list below. This small program will be downloaded to your device. If the download doesn’t start, click one of the links below to download manually again.

Step 2

Launch the downloaded program (It may be in your Downloads folder).
Give the program the relevant permissions.
If you have any issues with permissions and installation, please watch the video below. The first part of the video is for MacOS, followed by Windows, finishing on the Mobile device setup.

Step 3

Once it has launched wait for the 9-digit number to appear, and give it to your IT admin.

When you want to end the support session, be sure to quit the program – This ensures your computer cannot be remotely accessed any more until you download or run the program again.